- What you should pay attention to during delivery?
Please open your package near the courier officer and control if it is damaged or not. If there is a problem with your order, please make the courier officer report and do not receive the package. If the courier officer does not let you control your package, please call the number +90 850 277 36 46 or +90 232 431 05 31 to contact us. If you have chosen to pay at the door option, please control your package to make sure if it is damaged or not before you pay. Otherwise, Dogostore will not be responsible for any damages.
- Which courier company delivers my order?
International orders are delivered by Fedex.
Orders to be delivered within Turkey are delivered by Yurtiçi Kargo, Sürat Kargo and Sendeo.
- Which cities do you ship?
We ship to every city of Turkey.
- Do you ship internationally?
Yes, we ship to
| Albania | Andorra | Angola |
| Argentina | Armenia | Australia |
| Austria | Azerbaijan | Bahrain |
| Belarus | Belgium | Bosnia and Herzegovina |
| Brazil | Bulgaria | Canada |
| Chile | China | Colombia |
| Costa Rica | Croatia | Cuba |
| Cyprus | Czech Republic | Denmark |
| Dominican Republic | Ecuador | Egypt |
| El Salvador | Estonia | Finland |
| France | Georgia | Greece |
| Hong Kong | Hungary | Iceland |
| India | Ireland | Israel |
| Italy | Jamaica | Japan |
| Jordan | Kosovo | Kuwait |
| Latvia | Lebanon | Liechtenstein |
| Lithuania | Luxembourg | Macedonia |
| Malta | Mexico | Moldova, Republic of |
| Monaco | Montenegro | Netherlands |
| New Zealand | Norway | Oman |
| Panama | Peru | Poland |
| Portugal | Puerto Rico | Qatar |
| Romania | Russia | San Marino |
| Saudi Arabia | Serbia | Singapore |
| Slovakia | Slovenia | South Korea |
| Spain | Switzerland | Sweden |
| Taiwan | Tajikistan | Thailand |
| Turkey | United States | United Arab Emirates |
| United Kingdom | Uzbekistan | Vietnam |
- Can I place my order internationally and ship it within Turkey? Can I place an order from Turkey and ship it abroad?
You can place an order from all around the world and it can be shipped to Turkey. Orders placed in Turkey can only be shipped within Turkey.
Payment by credit card / Money order or EFT:
On deliveries “Pay at the door cash or credit card” you will pay an extra 49,99 TL as handling fee added to shipment fee. Please be sure that you entered the same address on Billing and Delivery addresses.
- When will I receive my order?
Your orders are shipped within 4-5 business days. Delivery time is variable in wars, natural disasters, fires and such extraordinary situations. Your order will be shipped to the address you stated during your order. The most important factor that causes delays in delivery are the incorrect shipment addresses. Please make sure that you stated your address correctly.
- What will I do when a delay occurs during delivery?
If your order has not been submitted to the courier company within 1 to 10 business days, please send an e-mail to info@dogostore.com which includes your name and order number. We will respond to you as soon as possible. Please do not hesitate to contact us in case of any further questions.
- What happens if nobody is there to receive my package?
The courier officer will leave you a form that includes the phone number of the courier office. You should call that number and get information within 3 days about your package.
- What happens if I encounter a problem which arises from delivery?
Please confirm that your package is damaged or not. If there is a problem with your order, please make the courier officer report and do not receive the package. As soon as we are informed regarding the damaged package, the new product will be shipped to your address.
CONTACT
- How can I contact you?
By an e-mail to info@dogostore.com
We will respond to you in a maximum of 48 hours.
By phone +9(0850) 277 36 46 and (0232) 431 05 31
Our working hours:
Weekdays 8:00 AM – 5:00 PM
